FAQs
1. Can I use your software on my web site?
We do not allow other sites to run our software but you may link to any
of our pages from your site.
2. Do I need to download or install anything to use Monitoring?
No, all monitoring services work remotely from our servers. All you do is
login to your password protected member area to use our service. You will be
able to view account history details and have results emailed to you.
3. How can I contact Monitoring?
You may send an email to monitor (at) hostthebest.net or use our ticket
system
4. How do you determine if a server is up?
Our software checks the server response code from your host and if the server
response code is "200", "302", "301", "403" or "401", your hostname is considered
"up".
5. How far back do you keep monitoring statistics for my account?
Detailed statistics for each domain are kept for 2 months while statistic
summaries are kept for the life of the account. All statistics for our premium
accounts are keep for the life of the account.
6. How many domains can I monitor?
The monitoring interval for our free service is 30 minutes. You may select
the monitoring interval that you want for each domain. Our Premium Service provides
5 and 15 minute monitoring intervals
7. We already have an internal monitoring system, why would we need your
system?
The Internet is a node/gateway based system. Your internal monitoring may
tell you that a device is broken inside your network or even that the outbound
gateway is having problems, but it may not inform you that inbound connections
from different nodes on the Internet are able to access your website. Host The
Best provides monitoring from various geographically diverse locations on different
networks.
8. What are the costs for your services?
Monitoring provides all of our basic services free of charge, we ask
only that you register as a Monitoring Services member. We also premium services with
additional features for a small monthly fee.
9. What protocols do you support?
We support: HTTP, FTP, POP3, SMTP.
Additional protocols are available with our premium services.
10. What services does Monitoring Services Provide?
For an overview of our services, please see our services and comparison
pages.